Has there been a further dip in the quality of responses from HMRC Inheritance tax in relation to trust IHT? I’m used to delays of five or six months but my experiences in the last two weeks include:
- letters that are standard print outs, without much review or thought on specific points;
- chasing a penalty without any mention of the ongoing appeal;
- staff, when telephoned, saying that they have not been trained on trusts and are unable to answer fairly basic questions or locate documents.
Am I having an unlucky run or is this common?
Blackshaw Tax Ltd