As an inveterate critic of my 3 former professional bodies I commend the letter to HMRC from ICAEW. PPD is a rather less contagious new disease than TRS. https://www.icaew.com/-/media/corporate/files/technical/icaew-representations/2022/icaew-rep-060-22-access-to-paper-cgt-ppd-forms-letter-to-emma-mcguire.ashx
Pusillanimous it ain’t!
(Still too polite for my money but then my favoured method of dispute resolution was always physical violence).
HMRC’s Digital by Default stategy might usefully be augmented by a Competence by Default strategy