Following on from the posts above, my firm has not yet registered to the online service in part due to the problems set out above. I note from a HMCTS circular update dated 10.2.20 only 698 firms have so far registered for the online service.
Previously a quick call to the local probate registry (after providing the name of the deceased and my details) would provide me with an update regarding the process of an application.
I have just telephoned the Probate CTSC helpline (for the first time) about the progress of a postal application submitted in mid December. My call today involved a lengthy security clearance process only to then be told that as my application was postal they do not have information on their system and cannot tell me whether correspondence has been received. I was told to contact them again in a couple of weeks if I’ve not heard anything as demand for their services was very high.
It’s all ok though because this is the future!
Sarah Arundel
Taylor Fawcett