Contact Details for Banks, Building Socs etc


Seeing as it’s going to get harder to send and receive post, may I suggest that we collate a list of all the telephone numbers, fax numbers and email addresses for all the institutions typically involved in a probate and publish them so that they’re available for everyone to use, e.g.

  • HMRC departments
  • The Probate Registries
  • The Land Registry
  • NS&I
  • DWP
  • Banks
  • Building Societies
  • Investment Companies
  • Insurance Companies
  • Utility Companies

It may be that STEP could contact Landmark (who do the Lost Asset Search facility), as it may be that that company already has the information collated.


Alison Armstrong
Armstrong Private Client Solicitors Ltd

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Because of the risk of fraud, I very much doubt that NS&I, banks and other financial institutions would deal with closing accounts on foot of an email.

Cliona O’Tuama


Yes, but they will correspond generally by email. If anyone would like to help me to collate the information in order to share generally with the profession, then please let me know.

Alison Armstrong
Armstrong Private Client Solicitors Ltd

Excellent idea Alison.
Sorry I have no information for the list but I will certainly utilise it when you have done the hard work.

Barry Abrahamson
Abrahamson & Associates

I’m not sure if STEP has the facility to host a shared drive, but if so this would be a good way of keeping the contact data current. Failing this we could use Google Drives or similar - happy to set this up if people want?

Michael Fogg

@alison1 : Here are some of the details you requested, in 7 of the categories you asked for.

a HMRC departments
a The Probate Registries
a The Land Registry
a NS&I
a Banks
a Building Societies

Stephen Poppitt

HM Revenue & Customs (HMRC)

Contact points (HMRC) -

Inheritance Tax Enquiries -
Inheritance Tax, HM Revenue and Customs, BX9 1HT United Kingdom
Tel: 0300 123 1072

Complete an Inheritance Tax Estate Report:

HM Land Registry
Phone HM Land Registry on 0300 006 0411

HM Land Charges Department
PO Box 292, Plymouth PL5 9BY
Plumer House, Tailyour Road, Plymouth PL6 5HY
Telephone: 01752 636666

Probate Registry

Forms -
phone 0300 123 1072 option 1.

Apply for probate online -

Brighton Probate Registry
William Street, Brighton BN2 0RF
Switchboard: 01273 573510
Card payments (9.30 to 3pm): 01273 573512

Cardiff Probate Registry
3rd Floor Cardiff Magistrates Court, Fitzalan Place, Cardiff, Wales CF24 0RZ
Telephone number: 02920 474373
Card payments (9.30 to 3pm): 02920 474381
E-mail, Personal Application:
E-mail, Solicitor enquiries:

Leeds Probate Registry
Leeds District Registry, York House, 31 York Place Leeds LS1 2BA
Phone Number: 0113 389 6133
Payment Line (9.30 to 3pm): 0113 389 6117

London Probate Office
Probate Department, Principal Registry of the Family Division,
First Avenue House, 7th Floor, 42-49 High Holborn, London WC1V 6NP
Enquiries: 0207 421 8509
Card payments (9.30 to 3pm): 0207 421 8509

Liverpool Probate Registry
Queen Elizabeth II Law Courts, Derby Square, Liverpool, Merseyside L2 1XA
Tel: 0151 236 8264
Card payments (9.30 to 3pm): 0162 240 5708 / 5721

Manchester Probate Registry
Manchester Civil Justice Centre,Ground Floor,1 Bridge Street West
Tel: 0161 240 5701/2
Card payments (9.30 to 3pm): 0161 240 5708/5721

Newcastle District Probate Registry
1 Waterloo Square, Newcastle-upon-Tyne, Tyne & Wear NE1 4DR
Tel: 0191 211 2170
Card payments (9.30 to 3pm): 0191 211 2183

Oxford Probate Registry
Combined Court Building, St. Aldates, Oxford OX1 1LY
Public enquiries: 01865 793 055/ 993050
Payment line (9.30 to 3pm): 01865 264268 / 264269

Winchester District Probate Registry
1st Floor Southside Offices The Law Courts Winchester Hampshire S023 9EL
Tel: 01962 814100
Card payments (9.30 to 3pm): 01962 814 145


State Pension -

Contact your pension centre by phone or in writing

NPC Pension Payments 20
Room TA112, Tyneview Park, Whitley Road, Benton, NEWCASTLE-UPON-TYNE NE98 1BA
Tel: 0845 301 3011

The Pension Service 12, Post Handling Site B, Wolverhampton WV99 1AP
Phone 0800 731 7898
Fax 01282 674970


National Savings -
Premium Bonds, National Savings, BLACKPOOL FY3 9YP

Death claims form -

Building Societies (7 largest)

Nationwide Building Society -
Nationwide House, Pipers Way, Swindon SN38 1NW
Tel: 01793 513513 / Customer service: 0345 730 2011

Yorkshire Building Society -
Head Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ
Customer service: Tel. 0345 120 0805 / 0345 120 0100

Coventry Building Society -
PO Box 9, High Street, Coventry CV1 5QN
Tel (Customer service): 0800 121 8899

Skipton Building Society -
Principal Office: The Bailey, Skipton, North Yorkshire BD23 1DN
Tel: 0345 702 5026

Leeds Building Society -
105 Albion Street Leeds LS1 5AS
Tel: (All savings enquiries): 03450 50 50 75
Fax: 0113 225 7879

West Bromwich Building Society -
Head Office, 2 Providence Place, West Bromwich B70 8AF
Tel: 0345 241 3784

Newcastle Building Society -
Principal Office: Portland House, New Bridge Street, Newcastle upon Tyne NE1 8AL
Tel: 0345 734 4345 / 0191 244 2000
Fax: 0191 244 2001

List of current building societies -

Nottingham Building Society -
Progressive Building Society -
Cumberland Building Society -
National Counties Building Society -
Manchester Building Society -
Cambridge Building Society -
Furness Building Society -
Saffron Building Society -
Leek United Building Society -
Monmouthshire Building Society -
Newbury Building Society -
Hinckley & Rugby Building Society -
Darlington Building Society -
Ipswich Building Society -
Market Harborough Building Society -
Melton Mowbray Building Society -
Marsden Building Society -
Tipton & Coseley Building Society -
Hanley Economic Building Society -
Scottish Building Society -
Dudley Building Society -
Loughborough Buildiong Society -
Mansfield Building Society -
Teachers Building Society -
Bath Investment & Building Society -
Vernon Building Society -
Harpenden Building Society -
Swansea Building Society -
Stafford Railway Building Society -
Chorley & District Building Society -
Beverly Building Society -
Buckinghamshire Building Society -
Holmesdale Building Society -
Earl Shilton Building Society -
Ecology Building Society -
Shepshed Building Society -
Penrith Building Society -
City of Derry Building Society -
Century Building Society -


Lloyds Bank -
Lloyds Bank plc, BX1 1LT
Tel (Customer service): 0345 300 0000
Tel (Internet Banking Helpdesk): 0345 300 0116 (available 24/7)

Barclays Bank -
Barclays Bank plc
Tel (Customer service): 0345 734 5345

Nat West Bank -
National Westminster Bank plc
Tel: 0333 202 3330

HSBC Bank -
HSBC Bank plc
Tel (Customer service): 0345 740 4404 / 0800 975 4722
Tel (reporting death of a customer): 0800 085 1992

Halifax / Bank of Scotland (HBOS) -
Registered Office: The Mound, Edinburgh EH1 1YZ
Tel (Customer service): 0345 720 3040
Tel (Bereavement help and advice): 0800 028 1057

Santander -
Santander UK plc
Registered Office: 2 Triton Square, Regent’s Place, London NW1 3AN
Tel: 0800 389 7000

Royal Bank of Scotland (RBS) -
Tel (Customer service): 0345 724 2424

Insurance companies -

Energy companies -

Thank you Michael and Stephen. This is great.

May I suggest that I ask my trainee to turn the mountains of information that Stephen has provided into an excel spreadsheet.

Then we can email the spreadsheet to Michael, so that he can turn it into a shared document that can be shared on the forum here.

I think this is going to be so useful.

Alison Armstrong
Armstrong Private Client Solicitors Ltd


I’m in the process of synthesising the document sent to me yesterday by Alison’s Trainee (and adding a few more of my own) to share here in due course.

Please may I manage your expectations a little as I’m currently a de facto sole practitioner working remotely from my personal laptop, without access to my hard copy files, therefore my client work is taking a significant proportion of my time. I’ll endeavour to have the document shared by the end of the month.

Keep safe all!

Michael Fogg

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