It is my understanding that the Probate Registry in Harlow is merely a place where documents are scanned and then distributed around the country for the Registry Clerks and Registrars to process.
On several ocassions recently I have sent complete, intact Wills to the Probate Registry only to have the expert looking at the scanned documents ask for an explanation of the staple holes. As far as we are concerned we have given the Probate Registry an intact Will but there seems to be a mis-communication with the scanning process and the expert following their procedure. This puts the file at the back of the queue.
Has anyone else experienced this ? Is it a known problem or have a just been unlucky that a member of Harlow staff has not checked the correct box somewhere in the system?